Refund Policy

Last updated: October 12, 2026

MagicAI sells prepaid credit that is spent per token on API requests. This policy explains when purchased credit can be refunded. It forms part of our Terms of Service.

1. Refund window for unused credit

You may request a refund of the unused part of a credit purchase within 7 days of the payment date. Requests received after 7 days are not eligible, except as described in section 3.

2. What is refunded

• Refunds go back to the original payment method through Stripe. We cannot refund to a different card or account.
• Payment processing fees charged to us for the original payment are not returned by Stripe and are deducted from the refund.
• Credit already used for requests is not refundable. If credit from several purchases is on your account, usage is counted against the oldest purchase first.
• Once a refund is issued, the refunded credit is removed from your balance.

3. Exceptions at any time

Regardless of the 7-day window, contact us if you were charged twice, charged the wrong amount, or your credit was used by someone without your authorisation (for example after a leaked key that you reported to us promptly). We will review the case and correct verified billing errors.

4. Credit expiry

Purchased credit expires 365 days after the date of the purchase it came from. Expired credit is not refundable.

5. How to request a refund

Email support@magicai.lol from the address you can verify, with your MagicAI username, the payment date and amount (or the Stripe receipt), and the reason. We aim to respond within 5 business days. After approval, Stripe usually returns funds within 5–10 business days, depending on your bank.

6. Chargebacks and disputes

Please contact us before opening a dispute with your card issuer — most problems can be fixed faster directly. If a payment is disputed or charged back, the matching credit is removed from your account and the account may be suspended while the dispute is open. Unwarranted chargebacks may lead to account closure.

7. Account suspension and termination

If we suspend or close an account for fraud, abuse, or a breach of our Terms or an upstream provider's usage policy, remaining credit is not refunded. If you close your account yourself, the rules above apply to any unused credit. If we discontinue the service or close an account without cause, we will refund the remaining purchased, unexpired credit to the original payment method.

8. Changes

We may update this policy; the date at the top shows the latest version. Changes do not affect refund requests already submitted.